NHS test and trace advice

The Government has issued further guidance for the following businesses, able to open from tomorrow (Saturday), to support the NHS Test & Trace service:

  • Hospitality, including pubs, bars, restaurants and cafés
  • Tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
  • Close contact services, including hairdressers, barbershops and tailors
  • Facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
  • Places of worship, including use for events and other community activities

The guidance does not apply where services are taken off site immediately, for example, a food or drink outlet which only provides takeaways.

If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are dining in.  The guidance also does not apply to drop-off deliveries made by suppliers or contractors.

The information the above businesses should be collecting and keeping for 21 days is:

  • Staff 
    • the names of staff who work at the premises
    • a contact phone number for each member of staff
    • the dates and times that staff are at work
  • Customers and visitors 
    • the name of the customer or visitor. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group
    • a contact phone number for each customer or visitor, or for the lead member of a group of people
    • date of visit, arrival time and, where possible, departure time
    • if a customer will interact with only one member of staff (e.g. a hairdresser), the name of the assigned staff member should be recorded alongside the name of the customer

Ways of collecting the information:-

  • Advanced booking systems
  • Digital or paper record on entrance
  • Digital or paper record at the point of service (if entrance is not feasible)

Some important points to note:-

  • Although this is voluntary, please encourage customers and visitors to share their details in order to support NHS Test and Trace and advise them that this information will only be used where necessary to help stop the spread of COVID-19.
  • If a customer or visitor informs you that they do not want their details shared for the purposes of NHS Test and Trace, they can choose to opt out, and if they do so you should not share their information used for booking purposes with NHS Test and Trace.
  • The accuracy of the information provided will be the responsibility of the individual who provides it. You do not have to verify an individual’s identity for NHS Test and Trace purposes.

The full guidance is available here: https://www.gov.uk/guidance/maintaining-records-of-staff-customers-and-visitors-to-support-nhs-test-and-trace

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