The Mall Blackburn unveils £30k investment in customer service

The Mall Blackburn has unveiled a new central customer service point following a £30,000 investment.

The Ask Me Point has been extended and updated to allow for the increase in demand after the introduction of additional services such as the hugely popular Collect Plus and the new children’s ride in carts.

In addition, there are interactive digital touch points that allow shoppers to browse centre maps, current retailer and Mall job vacancies as well as information about centre events.

The Ask Me Point is home to five highly trained customer services advisors, headed up by The Mall’s newest recruit, Jason Cothliff.

Loraine Jones, General Manager at The Mall Blackburn, said: “We are delighted to welcome Jason to The Mall as the new Ask Me Point supervisor. He has instantly jelled with the team and customers have already taken a real shine to him.

“The new Ask Me Point looks stunning and the investment is part of our ongoing commitment to providing the best customer service possible.

“We are continually assessing potential new services that can be offered here in The Mall, with the latest two additions being our Collect Plus and ride in children’s cars. With more exciting plans in the pipeline it is a case of watch this space to see what’s coming next.”

©2023 Blackburn BID

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