Here are some updates on the Job Retention Scheme calculator, Self-Employment Income Support Scheme and a NABMA survey on businesses and their COVID safety measures…
- The Coronavirus Job Retention Scheme Calculator, which you use to calculate how much you have to pay your furloughed employees for hours on furlough, how much you can claim for employer NICs and pension contributions and how much you can claim back, has been updated and can now be used to work out claim periods ending on or before 31 October. You can find it here:
- A webinar about the Self-Employment Income Support Scheme – claiming the second grant has been added to the gov.uk website here: https://www.gov.uk/guidance/help-and-support-if-your-business-is-affected-by-coronavirus-covid-19 If you’re eligible for Self-Employment Income support, you’ll be able to make a claim for a second and final grant from 17 August 2020.
- NABMA (National Association of British Market Authorities) has worked closely with Storecheckers to carry out a survey on businesses and COVID safety measures. Their press release with more information about their findings is below, and you may find it helpful.
“UK Businesses are struggling to meet customer expectations in relation to COVID safety measures, negatively impacting shopper loyalty and hitting profits. This is the key finding of a recent survey carried out by Storecheckers and other UK members of the Mystery Shopping Professionals Association (MSPA). Storecheckers was a founder member of the MSPA Europe/Africa and is proud to have their Operations Director, Rena Shaw, as one of its Board members.
The survey reviewed shoppers’ experiences when visiting 3,200 UK locations across a range of sectors. The results assessed the presence of critical COVID safety standards, including sanitisation, signage, staff & customer social distancing and PPE and how this impacted respondents’ perception of safety and their likelihood to return to these businesses.
The findings show worrying gaps in compliance to government guidelines, with potential health risks and an adverse impact on consumer confidence and loyalty:
- 3 out of 10 staff failed to adhere to social distancing guidelines, with supermarket staff least likely to be compliant.
- Customers were also ignoring safety distancing measures in almost half the locations visited – again supermarkets were the biggest offenders.
- Almost one in five locations failed to provide hand sanitiser and a similar number were not providing sufficient PPE for staff. The food & beverage sector was of particular concern, with a quarter of staff members not wearing PPE.
When all the safety protocols are in place, the customer ‘likely to return’ rate was 92%. However, when they are absent, this figure declines significantly to 57%, showing just how much shoppers value the presence of COVID safety measures.
Rena Shaw, Storecheckers’ Operations Director, commented: “Showing care and safety for your customers is the key to customer loyalty. These results show how exposed businesses are to the financial impact of not treating customer safety as their number one priority.
“Managers must continually ensure that their frontline team maintains focus on ensuring that all their shoppers feel safe and secure, so that they will return as loyal customers.”