The Mall Blackburn has gained national recognition for its outstanding customer service after achieving WorldHost status.
The WorldHost programme was used to train thousands of volunteers and staff at the London 2012 Olympic and Paralympics Games and is recognised as the gold standard in training for any business that relies on day-to-day interaction with customers for success.
It is now being rolled out across the UK and The Mall Blackburn, along with its sister shopping centres in Camberley, Luton, Maidstone, Walthamstow and Wood Green, have achieved WorldHost Recognised Business status.
Loraine Jones, General Manager at The Mall Blackburn, said: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.
“Enhancing customer experience is an integral part of our business and our Ask Me Point is central to this.
“With so many loyal and returning customers we are confident that our high levels of customer service are appreciated and I would like to thank each and every member of the team for their continued dedication and hard work.”